Refund & Cancellation Policy

Essential Cancellation

Essential monitoring is month-to-month after activation. You can cancel through the Stripe Customer Portal linked from your SinoSource portal, or by emailing info@getsinosource.com. Cancellation stops the next €89 renewal and takes effect at the end of the current paid period.

Activation and Completed Work

Once your first report has been delivered, activation and completed report or monitoring work are not refundable, because onboarding, research, supplier assessment, analyst review, and publication are delivered services. Before that point, see Before Your First Report Is Delivered below, which takes precedence. Mandatory rights remain unaffected.

Managed 90-Day Engagement

Managed is refundable in full until we make first contact with a supplier on your behalf. Up to that moment nothing has been spent that cannot be recovered, so if you change your mind, you get your money back. Email info@getsinosource.com to request it — refunds are not issued automatically. If you ask, we will tell you the date and time of that first contact.

Once we have approached a supplier in your name, that step cannot be undone: it commits both our analyst time and your standing with that supplier. From that point Managed is a three-month commitment billed in three monthly payments, and any early termination, pause, scope change, or credit must be agreed in writing. Stopping or delaying client-side activity does not automatically cancel the remaining agreed payments. Managed does not renew at €449 after the three-month term without a new agreement.

First Report Quality Promise

If your first report does not match the agreed niche or language, contact us within 7 days of delivery. We will either correct the report, issue an account credit, or agree another fair remedy in writing.

Before Your First Report Is Delivered

Your Essential activation is fully refundable at any point before your first report is delivered, including after research has already begun. You are paying for a report; until you have it, you can change your mind.

Refunds are not issued automatically — you need to ask. Email info@getsinosource.com from your portal address and we will process the refund to your original payment method. We aim to reply within 2 business days.

Once your first report has been delivered, the activation fee is no longer refundable, because the work it pays for has been supplied. Monitoring from day 31 is separate and can be cancelled at any time, which stops the next renewal.

No Supplier Outcome Guarantee

SinoSource does not guarantee that a supplier will accept your order, maintain pricing, pass product testing, or meet your commercial terms. The service helps you prioritise and de-risk sourcing decisions; it does not replace your own contracting, testing, and compliance process.

How to Request a Cancellation or Credit

Email info@getsinosource.com with your company name, portal email, and reason for the request. We aim to reply within 2 business days.