Terms of Service

1. What SinoSource Provides

SinoSource provides supplier decision intelligence for EU importers. Essential includes an initial buyer-specific report, ongoing monitoring, the source-linked News Tracker, and portal tools. Where a hands-on sourcing agency is part of the agreed route, Essential may also include a private client-specific agency-fit comparison. Managed is a separate three-month execution engagement that may include bounded supplier outreach, evidence collection, quote comparison, sample coordination, and a remote walkthrough, as described in the agreed scope.

An agency-fit assessment is private desk-based decision support based on a buyer brief locked before scoring and evidence available at the time of review. It is not a public agency rating, a referral recommendation, an audit, agency outreach, contract review, or a guarantee of an agency’s work. Evidence gaps are shown as unknown and may mean no agency is ranked.

The News Tracker presents attributed third-party headlines separately from SinoSource’s reviewed guides. It is a source-discovery and decision-maintenance tool, not real-time alerting, legal, customs, sanctions, insurance, or security advice, and it does not guarantee complete coverage of developments.

2. Not Legal, Customs, or Testing Advice

The EU-Readiness Score and all report content are decision-support intelligence only. They are not legal advice, customs advice, certification, product testing, or a guarantee that a supplier or product is compliant. You remain responsible for final supplier selection, product testing, documentation, customs decisions, and legal review.

3. Subscriptions and Access

• Essential has a one-time activation price shown at checkout, including the initial report and first 30 days, followed by €89 monthly monitoring unless cancelled before renewal.
• Managed is a defined three-month engagement billed in three €449 monthly payments. It ends after the agreed term and does not continue at €449 without a new agreement.
• Each engagement covers the product family, markets, language, suppliers, and service boundaries agreed at purchase or onboarding. Where the agreed route includes a hands-on sourcing agency, Essential may include a private, client-specific desk-based assessment of up to three relevant agencies. Reference calls, legal or contract review, fee negotiation, introductions, and agency management are excluded unless separately agreed in writing.
• Your account, portal session, and any one-time workspace activation code are private to your company and must not be shared publicly. An activation code does not replace account sign-in.
• Samples, freight, testing, audits, inspections, travel, production, customs work, and third-party fees are excluded unless expressly included in a written scope.

4. Founding Client Process

The first five Essential clients may receive the published founding activation price. SinoSource reviews onboarding details before research starts to confirm product scope, buyer constraints, evidence requirements, and delivery timing. Founding status does not reduce the report scope.

5. Acceptable Use

You may use reports internally for sourcing decisions. You may not resell, republish, scrape, or redistribute reports, supplier tables, portal exports, or scoring methodology without written permission.

6. Supplier and Data Limitations

Supplier availability, documentation status, pricing, MOQs, certifications, and regulatory requirements can change. SinoSource works to keep reports current at delivery time, but you should verify critical facts directly with suppliers, labs, customs brokers, and qualified advisers before placing orders.

7. Cancellation, Refunds, and Credits

Cancellation and refund terms are explained in the Refund and Cancellation Policy, which forms part of these Terms.

8. Who May Use SinoSource

SinoSource is a business service. By creating an account or making a purchase, you confirm that you are at least 18 years old and are acting for the purposes of your trade, business, or profession. Where you act for a company, you confirm that you are authorised to accept these Terms on its behalf.

The Service is not directed at children, and we do not knowingly collect personal data from anyone under 18. If you buy as a consumer despite this, nothing in these Terms removes or restricts any right you have under consumer protection law that cannot lawfully be excluded.

9. Intellectual Property

SinoSource owns the reports, scoring methodology, portal, and other materials we produce, together with the intellectual property rights in them. Once you have paid, you receive a non-exclusive, non-transferable licence to use your reports and portal exports within your own business for your sourcing decisions, subject to section 5. Information you provide to us remains yours, and you allow us to use it to deliver the Service.

10. Our Responsibility to You

We will provide the Service with reasonable care and skill. Apart from that commitment and anything else expressly stated in these Terms, we give no further warranties, representations, or guarantees about the Service or its content. In particular, we do not guarantee any supplier outcome, compliance result, price, or regulatory status, as explained in sections 2 and 6.

We are not liable for any loss of profits, revenue, business, goodwill, or anticipated savings, or for any indirect or consequential loss, arising out of or in connection with the Service.

Our total liability to you for all claims arising out of or in connection with the Service or these Terms, whether in contract, tort (including negligence), or otherwise, is limited to the total fees you paid us in the three calendar months before the event giving rise to the claim.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded by law.

11. Changes to the Service and These Terms

We may update these Terms from time to time. We will email active subscribers about material changes at least 14 days before they take effect. If you do not accept a change, you may cancel before it takes effect under the Refund and Cancellation Policy; continuing to use the Service after that date means you accept the updated Terms.

We may discontinue the Service with at least 30 days' notice. If we do, we will refund any unused portion of your current billing period.

12. Governing Law and Disputes

These Terms, and any dispute or claim arising out of or in connection with them, are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer, you also keep the mandatory protections of the law of the country where you live and may bring proceedings there.

13. The Whole Agreement

These Terms, the Refund and Cancellation Policy, and any written scope we agree for your engagement make up the entire agreement between you and SinoSource. If they conflict, the written scope takes precedence for the engagement it covers, then the Refund and Cancellation Policy on cancellation and refunds, then these Terms. How we handle personal data is described in our Privacy Policy.

14. Contact

SinoSource Ltd is registered in England & Wales under Company No. 17216773, with its registered office at Unit A, 82 James Carter Road, Mildenhall, IP28 7DE. Questions about these Terms can be sent to info@getsinosource.com.