Terms of Service

1. What SinoSource Provides

SinoSource provides monthly supplier, regulation, and product opportunity intelligence for EU importers. Reports may include supplier shortlists, EU-readiness scoring, regulatory notes, buyer checklists, and portal tools.

2. Not Legal, Customs, or Testing Advice

The EU-Readiness Score and all report content are decision-support intelligence only. They are not legal advice, customs advice, certification, product testing, or a guarantee that a supplier or product is compliant. You remain responsible for final supplier selection, product testing, documentation, customs decisions, and legal review.

3. Subscriptions and Access

• Subscriptions are billed monthly unless otherwise agreed in writing.
• Each subscription covers the niche, market, language, and support level agreed at purchase or onboarding.
• Your client portal access code is private to your company and must not be shared publicly.

4. First 10 Customer Concierge Process

For the first 10 paying customers, SinoSource may manually review onboarding details before report delivery. This protects report quality, confirms the niche fit, and lets us clarify buyer requirements before research begins.

5. Acceptable Use

You may use reports internally for sourcing decisions. You may not resell, republish, scrape, or redistribute reports, supplier tables, portal exports, or scoring methodology without written permission.

6. Supplier and Data Limitations

Supplier availability, documentation status, pricing, MOQs, certifications, and regulatory requirements can change. SinoSource works to keep reports current at delivery time, but you should verify critical facts directly with suppliers, labs, customs brokers, and qualified advisers before placing orders.

7. Cancellation, Refunds, and Credits

Cancellation and refund terms are explained in the Refund and Cancellation Policy.

8. Contact

Questions about these terms can be sent to info@getsinosource.com.