FAQ
Frequently Asked Questions
Straight answers about the reports, the EU-Readiness Score, and how getting started actually works.
Straight answers about the reports, the EU-Readiness Score, and how getting started actually works.
The report follows your product, target market, order economics, quality position, and evidence requirements. It contains:
The agency comparison is a client-specific decision matrix, not a public agency ranking. Your portal also includes the News Tracker: source-linked regulatory, trade, tariff, and China–EU supply-chain developments, kept separate from SinoSource’s reviewed guidance. The report is published in your private portal after analyst review. Length varies by category; completeness and traceable evidence matter more than a page-count promise.
Yes, where using a hands-on sourcing agency is part of the agreed route. Essential includes a private desk-based fit assessment of up to three relevant agencies. Your brief and weights are set before scoring; every assessed criterion shows its source and review date, while unknowns remain evidence gaps rather than negative scores. It is not a generic public score, an endorsement, agency outreach, contract review, or a guarantee of an agency’s work.
The first report creates the baseline. From day 31, Essential monitors and refreshes one product family and up to three priority suppliers for €89/month, including relevant regulatory and Safety Gate changes, the News Tracker for source-linked trade, tariff, and China–EU supply-chain context, one written analyst request per month, full tool access, and a short quarterly review. It is not a brand-new 15-supplier search every month.
The News Tracker is the market-watch area of your portal. It presents attributed third-party headlines separately from SinoSource’s own reviewed guides, with links back to the source. It is there to surface potentially relevant regulatory, trade, tariff, logistics, and geopolitical developments around China–EU sourcing, not to replace customs, legal, or security advice, and not as a guarantee that every development has been captured.
Yes. All reports published during your active subscription are available to download at any time from your portal. If you cancel and resubscribe, reports published during the gap are not included, you only access reports published while your subscription was active.
Yes, we have a full sample report available. View the sample report . It covers the Home & Living niche and shows the full format including the EU-Readiness Score methodology, supplier profiles, and shortlist.
A small scope refinement can be agreed during onboarding. A materially different product family needs a new activation because it requires a new supplier landscape, regulations, criteria, and baseline report.
Essential covers one defined product family. Additional unrelated categories require separate activation scopes so the research remains specific and defensible. We will confirm the boundary before charging.
The EU-Readiness Score (0–100) is a comparative assessment across six weighted dimensions:
Important: The EU-Readiness Score is a comparative intelligence tool, not a legal certification. It does not replace formal conformity assessment. Always engage an accredited laboratory for CE marking and relevant testing.
No. A high score means the supplier demonstrates strong awareness, holds relevant documentation, and has a track record with EU buyers, all of which significantly reduce your compliance risk. It does not constitute a legal certification that a specific product meets EU requirements. You remain responsible for ensuring your specific products pass conformity assessment. Use the Score to prioritise which suppliers to engage; use a testing lab to verify specific products.
The report uses traceable public sources, supplier listings, relevant EU databases, and documents you or the supplier provides. Essential includes one structured contact attempt to one top supplier. Managed adds bounded outreach and one remote live walkthrough, subject to cooperation. A physical visit, audit, or inspection is independent third-party work and is quoted separately.
Essential is the complete report product, not a limited tier:
Managed is €449/month for a defined three-month engagement (€1,347 total) and includes:
Samples, freight, testing, independent audits/inspections, travel, production, customs, and legal advice are not included.
Essential is month-to-month after activation. Managed is intentionally a three-month engagement and does not silently continue at €449 after the final month.
Completed research and delivered reports are generally not refundable. If the delivered scope is materially wrong or a technical issue prevents access, contact us promptly so we can correct the work or assess an appropriate credit under the published refund policy. Any statutory rights that apply to you remain unaffected.
After payment, complete onboarding and then sign in at the Client Portal with Google or the email address you used at checkout. Verify that email when prompted. Matching paid access is linked automatically. If we provision a workspace manually, we may send a one-time activation code that you enter only after signing in; the code is never your login.
We confirm the delivery date after reviewing your onboarding scope and the evidence available. The report is published only after analyst review; we do not promise an arbitrary calendar date before the scope is checked.
Each person should use their own verified account. Do not share passwords, sign-in links, or one-time activation codes. If multiple team members need access, contact us at info@getsinosource.com so we can arrange individual access.
Go to getsinosource.com/portal and sign in with Google or your verified email address and password. Use “Forgot your password?” if needed. A one-time activation code is required only when we explicitly send one for a manually provisioned workspace, and it is entered after account sign-in.
In the portal, go to Profile → Manage Subscription. This opens the Stripe Customer Portal where you can update your payment method, view invoices, and cancel your subscription. No need to contact us to cancel, you can do it entirely self-serve.
Essential includes one written request per rolling 30 days about the active product family, report, supplier, or evidence question. Managed includes up to three requests while the 90-day engagement is active. Responses appear in the portal.
No. SinoSource provides commercial intelligence, we assess which suppliers are best positioned to support your EU compliance needs. We are not lawyers and our reports do not constitute legal advice. For formal compliance determinations, product testing, or legal questions, engage a qualified EU Notified Body, accredited testing laboratory, or legal counsel specialising in EU product regulations.
Our assessments consider all major regulations relevant to each niche. Core regulations we track across all niches:
See our Regulation Tracker for live status of each regulation.
The General Product Safety Regulation (EU 2023/988) replaced the old GPSD in December 2024. Key changes for importers: (1) EU-based importers are now legally classified as "economic operators" with direct liability; (2) every consumer product needs an EU Responsible Person who can be contacted by market surveillance authorities, this must be a natural or legal person with an EU address; (3) digital product passports are being phased in; (4) online marketplace obligations are significantly strengthened. If you import from China and sell to EU consumers, GPSR directly affects you. Read our GPSR guide on the blog
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